FAQs

Common Questions

FAQs

Do you sell brand-new or refurbished hardware?
We offer both brand-new, factory-sealed enterprise units and certified refurbished models. Every refurbished printer undergoes a rigorous 25-point quality check, including fuser, roller, and motherboard diagnostics, and comes with a comprehensive performance warranty.
What printer brands do you sell and service?
We support and supply major industry-leading enterprise brands, including HP, Canon, Xerox, Ricoh, Brother, and Epson.
How does your printer leasing/rental system work?
Our corporate leasing program allows you to deploy high-volume multifunction printers without the upfront capital expense. We structure flexible monthly contracts based on your expected print volume. Maintenance, routine servicing, and parts replacements are entirely included in the monthly lease fee.
What is your standard turnaround time for a repair request?
For standard on-site repair requests, our field engineers are typically dispatched within 2 to 4 business hours. Critical enterprise operations under an active Annual Maintenance Contract (AMC) receive priority, guaranteed SLA response times.
What happens if my printer cannot be repaired on the same day?
If a machine requires complex component overhauls or off-site workshop testing, we won't leave your office stranded. For critical corporate environments, we provide a temporary loaner printer to ensure your daily workflows continue uninterrupted while your primary unit is being serviced.
FAQs

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